Introduction
The total process of controlling how resources are bought, maintained, and delivered to their eventual destination is referred to as logistics. Identification of potential distributors and suppliers, as well as their efficacy and availability, are all part of logistics management. In the corporate world, logistics performance leads to higher efficiency, reduced costs, increased production volumes, superior inventory control, intelligent warehousing space utilization, enhanced sales and customer engagement, and a positive customer experience. United Parcel Service is a supply chain management firm that can improve its productivity with the help of introducing innovative technological solutions and improving working conditions by developing new fields of work.
History and Development
United Parcel Service, or UPS, is a worldwide shipping, processing, and supply chain management firm based in the United States of America. UPS, formerly known as The Messanger Company and established in 1907 in Seattle, Washington, has more than 110 years of expertise in distribution and shipping and currently works in more than 220 nations globally (Sucky et al., 2019). UPS and its more than 500,000 workers across the world are transport and logistics providers, bringing unique solutions to consumers (UPS, 2022). UPS began as a modest messenger business formed by ambitious students with a $100 loan (UPS, 2022). United Parcel Service delivers a substantial level of efficiency and accuracy in customer satisfaction and service delivery, as well as a high level of sustainability and creativeness in service quality (Owenvbiugie & Akpudi, 2020). In fact, it is feasible to emphasize the rich background and history of United Parcel Service as this company operates in activities related to logistics and supply chain management and has a globally recognized brand image.
Concerning the corporation’s background in terms of business operations and service delivery, it is possible to highlight several successful aspects. United Parcel Service has a worldwide network infrastructure that is geared to satisfy client demands while also reducing inefficiencies and environmental consequences, including greenhouse gas emissions (Bolton, 2020). UPS admitted that, as a result of its size and industry clout, it might exert influence in other sectors by negotiating price cuts on technology and business services (Gordon, 2020). In general, logistics companies struggle to compete against the massive rise of consolidated carriers, notably United Parcel Service, which has recently gained huge market shares (Baxter, 2019). The business structure of United Parcel Service is considerably huge and diversified due to the global scale of the firm and its international development strategy. Thus, United Parcel Service can be described as a well-organized and productive organization that copes with problems in the field of logistics worldwide.
Challenges and Issues
Referring to the issues and challenges that United Parcel Service faces, it is feasible to underline the questions regarding human resource management and shipping difficulties. United Parcel Service, as well as other logistics companies, has difficulties hiring and retaining personnel and management (Bolton, 2020). In fact, due to the high levels of staff turnover rate, not only ordinary employees but also managers and supervisors can leave the firm for various reasons, ranging from personal to professional. In this case, the efficiency and effectiveness of all business processes and operations are undermined since no stability and clearly defined strategy are present. In addition, shipment disruptions during major shopping periods have been increasingly prevalent in recent years, particularly among international package delivery providers, for instance United Parcel Service (Lu et al., 2020). In this situation, the company has to deal with different complaints and problems, for instance, technical drawbacks or decreased quality of customer service, as well as poor scheduling.
Solutions
Concerning specific solutions and steps that United Parcel Service needs to undertake to overcome the abovementioned challenges, it is possible to propose several decisions related to technological advancements and quality control. As an innovative supply chain organization, United Parcel Service plans to start drone shipping services in the foreseeable future (Iranmanesh & Raad, 2019). In terms of this objective, it can be stated that the organization is focused on innovative elaborations; hence, it can be suggested to continue implementing technological development additionally, for example, delivery robots. Furthermore, with the growth of the worldwide air cargo transportation system, the air cargo operational structure has grown more distinct from its passenger equivalent, resulting in the formation of an independent organizational system (Zhao et al., 2021). Due to this rise and separation of air cargo transportation in the sphere of logistics, United Parcel Service can examine potential opportunities and benefits that it can receive by creating new solutions for air cargo supply chains.
Conclusion
To summarize, United Parcel Service, or UPS, is a United States-based global shipping, processing, and supply chain management company. United Parcel Service offers a global network architecture designed to meet client needs while lowering inefficiencies and environmental impacts, including greenhouse gas emissions. In terms of the issues and obstacles that United Parcel Service encounters, it is possible to highlight concerns about human resource management and shipping issues. It may be argued that the organization is focused on new elaborations; hence, it is advised that technical development, including delivery robots, be continued.
Reference List
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Bolton, R.N. (2020) ‘Commentary: future directions of the service discipline’, Journal of Services Marketing, 34(3), pp.279–289.
Gordon, A.V. (2020) ‘Matrix purpose in scenario planning: implications of congruence with scenario project purpose’, Futures, 115, p.102479.
Iranmanesh, S. and Raad, R. (2019) ‘A novel data forwarding strategy for a drone delay tolerant network with range extension’, Electronics, 8(6), p.659.
Lu, S.H., Suzuki, Y. and Clottey, T. (2020) ‘The last mile: managing driver helper dispatching for package delivery services’, Journal of Business Logistics, 41(3), pp.206–221.
Owenvbiugie, R. and Akpudi, G. (2020) ‘Influence of shared values of united parcel service on customers’ service delivery in Edo State), International Journal of Educational Research, 6(2), pp.49–58.
Sucky, E. et al., 2019. Mobility in a Globalised World. University of Bamberg Press.
UPS, 2022. Corporate fact sheet: About ups. About UPS-US. Web.
Zhao, C., Xiu, C. and Yu, G. (2021) Fedex and UPS Network Structure and accessibility analysis based on complex network theory. Complexity, pp.1–15.