MTC’s business purpose is to supply its customers, including small- and mid-size businesses, nonprofits, and governmental organizations, with highly professional experts and consultants in business process consulting, IT consulting, and IT outsourcing consulting. Currently, the firm is anticipating expanding procedures, which will require the fast hiring process of numerous applicants for the upcoming contract. The currently applied manual hiring procedure puts time and effectiveness constraints on the human resource department. In the face of such challenges and tasks, MTC needs to launch a new automated hiring system that would allow for achieving the goals within the company’s business strategy. The current report introduces the analysis of the business environment for the application of the new hiring system and the analysis of the existing hiring processes. Essential requirements for the new system and detailed recommendations are presented.
Strategic Use of Technology
The currently used manual hiring system obstructs the firm’s ability to build a cadre of consultants internationally and provide customers with highly skilled consultants with expertise in new technologies and innovative solutions. Therefore, the proposed automated hiring system will increase the recruitment capacity and ensure that large volumes of information about numerous applicants are processed simultaneously. When using the new system, MTC will meet its goals of employing the best candidates to win new contracts, build an international team of consultants, and increase its competitive advantage by improving its most valuable asset – the human capital.
Within the sphere of the consulting industry, MTC meets significant competition, including such firms as Hewlett-Packard (HP), Booz Allen Hamilton (BAH), Science Applications International Corporation (SAIC), and smaller niche companies with loyal customers. However, as demonstrated by MTC’s strategic goals, the company aims at expanding its share in the IT consulting market by 7% each year during the next five years. Evidently, employees constitute the most valuable strategic asset of the company since it performs as the provider of consulting services. The more highly qualified and experienced consultants work in the company, the higher is the level of its competitive advantage over the rivals (Pereira et al., 2017). Therefore, an effective highly-technological hiring system is an immediate valuable tool for building hiring capacity that will ensure the recruitment of the most qualified and appropriate people for the most tentative positions within the entity.
MTC’s strategic goals are aligned with the company’s overall business strategy and provide a step-by-step vision of what the firm plans to pursue in the near future. The objectives presented below provide measurable planned actions that will help achieve the goal if assisted with the new hiring system.
|Strategic Goal |
(from case study)
(clear, measurable and time-bound)
|Increase MTC Business Development by winning new contracts in the areas of IT Consulting||Apply for ten newly available requests for proposals from governmental, private, and nonprofit organizations within the next six months.||The proposed new hiring system will provide the human resource department with an opportunity to find and employ the best IT consultants available from the workforce market. Using the system, the hiring team will allocate and train the best candidates in an efficient and productive manner. Therefore, when applying for new contract opportunities, MTC will have a competitive advantage in the form of a strong team of experts.|
|Build a cadre of consultants internationally to provide remote research and analysis support to MTC’s onsite teams in the U. S.||Employ four research analysts from abroad within the next six months to expand the international team of experts.||The new hiring system will enhance the effectiveness of the process of application for the position of foreign candidates. Such a feature will expand the pool of potential recruits and improve the mean level of expertise of the team. An online-based system will ensure that applicants have access to the positions and that human resource managers can easily apply hiring strategies to assess candidates and choose the most appropriate ones.|
|Continue to increase MTC’s ability to quickly provide high-quality consultants to awarded contracts to serve the clients’ needs best.||Employ five customer service improvement specialists within the next 12 months||The employment of customer service improvement specialists will allow MTC to allocate specific effort to exploring the clients’ experiences when cooperating with MTC and identifying their perceived advantages and disadvantages of the received services. The analysis of customer needs will provide an opportunity to improve the services in the future. The newly introduced hiring system will provide a technological basis for timely recruitment of the most experienced customer service improvement specialists capable of contributing to the company’s ability to offer high-quality consultants to awarded contracts to serve the clients’ needs best.|
|Increase MTC’s competitive advantage in the IT consulting marketplace by increasing its reputation for having IT consultants who are highly skilled in leading-edge technologies and innovative solutions for its clients||Initiate an intensive IT consulting training on innovations and technologies for newly employed applicants within the next three months||The hiring system will increase the chances of the hiring team to identify the most necessary skills that need to be improved in the candidates. It will also facilitate the procedure of tracking the applicants’ success throughout the training session to ensure the best results are achieved.|
This table shows possible decisions on the strategic, tactical, and operational levels, which define the directions of the company’s development and will be supported by the new hiring system (“How do information systems support decision making,” n. d.).
The following table provides an analysis of the currently executed hiring process in MTC with each step defined, responsible positions identified, improvements the new system will provide for each step, and anticipated business benefits.
|MTC Hiring Process|
|As-Is Process||Responsible MTC Position||To-Be Process – How the system Will Support and Improve the hiring process||Business Benefits of Improved Process (Align with MTC’s overall business strategy and needs.)|
| ||Recruiter||System will receive application via on-line submission through MTC Employment Website and store in the applicant database within the hiring system.||A more efficient submission process decreases time needed to receive and begin processing applications. This will present a positive image to potential employees and help MTC compete for top IT talent.|
| ||Recruiter||System will allow for inserting the position requirements and matching them with the candidate’s major qualification features, such as education, experience, skills, and other elements. It will allow for more efficient initial stages of automated screening to save time. The Recruiter will only need to review the most applicable resumes that remain after the automated screening.||An automated screening for role description/candidate qualifications match will be time-efficient and ensure that top candidates are correctly selected.|
| ||Recruiter||System will be accessed by all members of the hiring team with information available on all active processes. Once Recruiter labels top candidates as selected once, appropriate notification will be automatically sent to the Administrative Assistant within the system.||Using built-in reporting, the organization will always have up-to-date information on all active processes (Bourgeois, 2014). It simplifies employees’ work and makes it more productive and time-efficient that is beneficial for the business.|
| ||Administrative Assistant||Instead of using email, the system will provide AA with access to editing the list of candidates before the hiring manager obtains the information. The system will automatically notify Hiring Manager about the selected candidates once AA approves the list.||Time-efficiency will be achieved, which will contribute to employee’s productivity and the ability to review more candidates within a relatively short time. Enforcing consistency will allow for building a clear algorithm of actions with maximum automation capabilities utilized (Bourgeois, 2014).|
| ||Hiring Manager||Easy-to-access interface presenting candidates’ resumes and applications will allow for Hiring Manager to see key information about candidates at first sight. The candidates will be listed in order from the best match to the least. It will allow for more convenient and fast review for better decision-making.||Best practices will be enforced, and employees empowered with technology that will assist them in informed decision-making. The organization will benefit in terms of productivity; the best candidates will be contacted fast, which will increase the chances of competing over the best experts in the market.|
| ||Hiring Manager||This step will be eliminated and integrated into the previous step as a finalizing element of applications’ review. Once the Hiring Manager selects candidates, he/she labels them accordingly, and the system will automatically notify Administrative Assistant. Also, Hiring Manager will be able to send respective notifications inside the system to the selected members of the interview team.||For an efficient system, it is vital to “capture information once, at the source” to eliminate “delays and errors” (Hammer, 1990, p. 111). The organization will benefit in terms of shortening work hours on inter-team communication, which will facilitate a faster achievement of the goal of increasing business.|
| ||Administrative Assistant||A single unified interviewing schedule will be generated and maintained by the system to ensure access to all team members. Contacting will not be necessary because possible time spots will be seen, and interviews will be appointed automatically.||This built-in feature will allow for more efficient scheduling of interviews and more time-efficient business process management at the stage of interview planning.|
| ||Administrative Assistant||Once the interviews are inserted into the schedule, message templates will be automatically generated for each candidate with the known information inserted. AA will be able to edit the messages easily and forward them to the candidates.||Internal and external communication will be processed within the same system, which will ensure consistency in procedural steps. It will demonstrate to potential employees the advantages of the company and attract talented human resources.|
| ||Hiring Manager and Interview Team||Interview is conducted with candidate, hiring manager and other members of the interview team. (Hiring System is not used for this step.)||n/a|
| ||Hiring Manager||System will allow Hiring Manager to label top candidates, which will be automatically displayed for AA.||The organization will benefit in terms of best practice enforcement and employee empowerment.|
| ||Administrative Assistant||This step might be eliminated and substituted by AA’s review of the feedbacks and status of candidates, which will be inserted by Hiring Manager and interviewing team upon each interview.||Less time will be needed to identify the best candidate. The faster the organization makes a decision as per a candidate, the higher are the chances of hiring the best competitive workforce.|
| ||Administrative Assistant||System enables AA to prepare job offer letter by storing the offer letter template and information on each candidate; allows AA to select information to go into letter and put it into the template, which can then be reviewed and emailed to the candidate.||A more efficient offer process presents positive image to applicants and decreases time needed to prepare offer letter, and enables MTC to hire in advance of the competition.|
In the table below, the new hiring system-informed expected improvements are presented to demonstrate how they will facilitate the performance of the MTC hiring team within such areas as collaboration, communication, workflow, and relationships.
|Area||Current Issues |
(from the Case Study)
(due to use of technology)
|Collaboration:||The Hiring Manager states that recruiting is only one area he is responsible for and he isn’t as responsive to HR as he could be. Therefore, he counts on the Recruiters to help manage the process and keep him informed. |
Current manual system causes considerable communication breakdowns and takes additional effort and time to stay on top of the hiring process.
|An efficient system with all information in one place, easily accessible via a dashboard, and updated in real time could make his recruiting job easier; and he could devote time to effectively working collaboratively and proactively with HR on his staffing needs.|
|Communications: Explain how a hiring system could improve internal and external communications||The Recruiter identifies the inefficiency problem related to information exchange between recruiters, Administrative Assistant, and Hiring Manager. All their actions and decisions need to be aligned. Therefore, manual processing takes much time and needs to be improved.||An automated hiring system will allow for delivering automated notifications about the decisions and information about candidates, which will be available to respective employees. Such a system of notifications, labeling of candidates’ resumes, and message templates generation will facilitate internal and external communication.|
|Workflow: Explain how a hiring system could improve the MTC hiring process by providing a consistent structure for each participant to perform his/her part in the hiring process.||The Administrative Assistant reports that the workload associated with the hiring paperwork, applicants’ resumes, and hiring managers’ feedback causes many uncertainties and delays. With an increased hiring volume, these problems are expected to worsen and might block the hiring process.||Automated algorithms provided by the new system will allow for eliminated unnecessary manual steps and save AA time for important decision-making. Each constituent in the hiring process will have access to the same unified information, which will minimize time and efforts spent on adjusting employees’ actions to inter-related steps.|
|Relationships: Explain how implementing an enterprise hiring system could foster stronger relationships with applicants/potential employees.||The Manager of Recruiting states that being in competitive environment for IT talent, MTC fails to generate offers as fast as its competitors do. Therefore, it is necessary for the new technology to help recruit efficiently, process applicants quickly, and make a job offer to the top candidate before competitors reach him/her.||According to Ajunwa and Greene (2019), standardized hiring processes facilitate overall business outcomes. Improved scheduling system, faster decision-making due to automated notification and feedback processes will allow for contacting applicants faster and building stronger ties with them at the onset of cooperation.|
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