Understanding: Usability
- Currently, no generally accepted definition of usability
- Users: those interacting with the system
- Effective, efficient, and satisfactory achievement of outcome
- The consumer understands how to use it
- More efficient implementation of the system
(Quiñones et al., 2017)
Understanding: Configurability
- Allows changes to the system configurations
- It is easier to build and adjust
- It can be reused in the future
- Less likely to produce faults and defects
- More personalized interface for the user
(Lane et al., 2018)
Understanding: Interoperability
- How systems exchange and process information
- Between labs, hospitals, pharmaceuticals, other necessary sources
- Sharing and interpreting data important for diagnoses
- Important for patient engagement and understanding
- Improves efficient and effective communication between doctors
(O’Connor, 2017)
Above Concepts vs. Cost of the New System
- Usability, configurability, and interoperability should outweigh costs
- Important for efficient implementation and use
- Longer-term use by clinicians and patients
- General satisfaction and facilitated complex diagnoses
- High-cost overcomplicated new system is a waste
System Recommendation
- eHealth apps increasingly popular and useful
- Systems that can be used at home
- An increasingly aging population requires constant care
- The rapid pace of the modern society
- A need for on-demand medical care
(Lane et al., 2018)
Selecting a Team
- United by the same objectives and goals
- Good levels of communication within the team
- Knowledgeable and well-experienced professional individuals
- A variety of skills and perspectives
- Readiness to dedicate effort to system implementation
“Determining the Resistance” Principle
- People are likely to resist changes
- Essential to appeal to the existing culture
- Soft power more valuable than hard power
- Changes on all employee levels more effective
- Engage all levels using personalized approaches
Handling Resistance
- Investigate the different reasons for resistance
- Attend each problem separately and attentively
- Appeal to each level of employee personally
- Ease new system transition for everyone
- Demonstrate the value of the new system
Pitfalls and their Avoidance
- Initially slower everyday use due to unfamiliarity
- Continue practicing the use of the system
- Misunderstandings of the new system by the employees
- Company training and patience in using
- Lack of input from the users
- Improved communication with the innovation sector
Personal Experience with Automation and New IT Systems
- Informational eHealth app “Beat Diabetes” for patients
- Beneficial for beginner patients with diabetes
- Valuable tools for doctors to educate patients
- Information on diets, exercise, and general tips
- Convenient and free to use with connection
- Helpful as can be taken anywhere
(Lane et al., 2018)
References
Lane, S. R., Miller, H., Ames, E., Garber, L., Kibbe, D. C., Schneider, J. H., Lehmann, C. U., & DirectTrust Clinicians’ Steering Group (2018). Consensus Statement: Feature and Function Recommendations to Optimize Clinician Usability of Direct Interoperability to Enhance Patient Care. Appl Clin Inform, 9(1): 205–220.
O’Connor, S. (2017). What Is Interoperability, and Why Is it Important? Advanced Data Systems Corporation. Web.
Quiñones, D. & Rusu, C. (2017). How to develop usability heuristics: A systematic literature review. Computer Standards and Interfaces, 53. 89-122.